Refund Policy

1. Scope

The information and ideas on this website are provided free of charge. This Refund Policy applies only if and when Strongioglowen offers paid materials or services. If you have not made a purchase, this policy does not affect you.

2. Eligibility for a refund

Where a paid item is offered, you may request a refund if:

• you submit your request within 14 days of the purchase date;
• the item has not been substantially used or, for digital items, where the law allows withdrawal;
• the purchase was made directly through Strongioglowen.

Some items may be exempt from refunds where permitted by law, for example digital content you have agreed to access immediately. Any such exceptions will be made clear before you complete a purchase.

3. How to request a refund

To request a refund, please contact us with the following details:

• the name used for the purchase;
• the email address linked to the order;
• the date of purchase and a brief reason for your request.

You can send this information through our contact page or by email using the details below.

4. Processing and timelines

We aim to review refund requests within 5 business days. If your request is approved, the refund will be issued to your original payment method. Depending on your payment provider, it may take an additional 5 to 10 business days for the funds to appear.

5. Your statutory rights

This policy does not limit any rights you may have under applicable consumer protection laws, including any statutory right to cancel or to a refund. Where local law provides stronger protection, that law applies.

6. Contact

For any questions about this policy or a specific order, please contact us: